1. About us
mobivIVe (Pty) Ltd is a South African company. All products are prescription medicines, dispensed by Dr Chris van Zyl (HPCSA MP0287067) under a Section 22C dispensing licence. By placing an order you accept these terms.
2. Who may order
You must be 18 or older. Products are for your own use only and not for resale. The information you give us must be true, complete and about you.
3. Prescriptions and consultations
Nothing is dispensed without a valid prescription issued to you personally. GLP-1 orders include a telephone or virtual consultation with the doctor (R500). For other products, a consultation is required if any screening answer is Yes. The doctor may decline any order that is not suitable for you.
4. Prices and payment
Prices are in rand and include VAT. Payment is made securely through PayFast, and your order is confirmed once payment is received. Prices may change, but you pay the price shown when you placed your order.
5. Delivery
Cold-chain courier delivery nationwide for R150, free on orders of R2,000 and over. Please allow 2 to 4 business days from payment, or from your consultation on a GLP-1 order. We do not dispatch on Fridays. Store your medicine as shown on the label as soon as it arrives.
6. Refunds and cancellations
If the doctor declines your order, you receive a full refund, including the R500 consultation fee. No cancellation fee is charged.
If you cancel your order yourself before it is dispatched, you are refunded less a 10% cancellation fee, which covers payment processing and administration costs.
If you cancel after your doctor consultation has taken place, the R500 consultation fee is not refunded and the 10% cancellation fee applies to the rest of your order.
Refunds take a minimum of 6 business days to reflect in your account. Your payment first clears through PayFast to our bank account (about 2 business days each step), and the refund then takes about 2 business days to reach your bank.
Prescription medicine cannot be returned or refunded once it has been dispensed or dispatched, because it cannot lawfully be supplied to anyone else.
A faulty pen is replaced only if it is reported within 10 days of delivery. Faults reported after 10 days do not qualify for a replacement. Email orders@mobivive.co.za with your order number.
7. Using your medicine
Use your medicine only as prescribed and as shown on the label. If you experience side effects, contact us or your doctor. This service is not for emergencies; in an emergency, contact your nearest emergency service.
8. Information on this website
The information on this website is general and is not medical advice. Your doctor decides what is suitable for you.
9. Privacy
We process your information, including health information, only to fill your order, in line with POPIA and our Privacy Policy. We may contact you on WhatsApp and by email about your order, your prescription and your refill reminders.
10. Liability
To the extent the law allows, our liability for any order is limited to the amount you paid for that order.
11. General
These terms are governed by South African law. We may update them from time to time, and the version on this page when you order applies. Questions: orders@mobivive.co.za.