mobivIVe (Pty) Ltd (registration 2021/454217/07) is responsible for your personal information under the Protection of Personal Information Act (POPIA).
Information Officer: Jan Martin van Zyl, Managing Director, info@mobivive.co.za.
Your name, mobile number, email address, SA ID number or date of birth, and delivery address.
Health information: your screening answers, consultation notes, prescriptions, and the medical and consent forms for IV therapy.
Your orders, invoices and payment records. Card details are processed by PayFast; we never see or store them.
Your messages with us on WhatsApp and by email, and how you use our website (through cookies and analytics).
Health information is special personal information under POPIA. We process it only with your consent, which you give at checkout or on your consent form, and only to provide your treatment: consultations, prescriptions, dispensing and your safety.
Only the doctor, the dispensing pharmacy and the staff who fill your order can see it.
To process, dispense and deliver your order; to arrange consultations and prescriptions; to invoice and take payment; to help you and send refill reminders; to meet our legal and regulatory duties; and to improve our website.
We send marketing only where you have agreed, and you can opt out at any time.
Only what each party needs: Dr Chris van Zyl and our doctors; the pharmacies that dispense your medicine; The Courier Guy for delivery; PayFast for payment; the systems we run on, namely Zoho (client records, invoicing and email), WhatsApp (Meta), ElevenLabs (our WhatsApp assistant), our website host and Google Analytics; and the licensed mobivIVe lounge where you book IV therapy.
We share information with authorities only where the law requires it. We never sell your information.
Some of these providers, including Zoho, Meta, ElevenLabs and Google, store information outside South Africa. We use only providers bound by data protection laws or agreements that give protection similar to POPIA.
Prescriptions and medical records are kept for at least 6 years after your last treatment, as health regulations require. Financial records are kept for as long as tax law requires. Everything else is kept only for as long as we need it.
Access is limited to authorised people who need it for their work. Our systems are secured, and our service providers are bound to keep your information confidential and secure. If your information is ever compromised, we will tell you and the Information Regulator.
You may ask to see, correct or delete your information (subject to the records we must keep by law), object to processing, or withdraw your consent. Email info@mobivive.co.za.
To stop marketing, reply OPT OUT on WhatsApp or use the unsubscribe link in our emails.
To request records, see our PAIA Manual.
Our website uses cookies for analytics and advertising. See our Cookie Policy.
Our services are only for people aged 18 and older.
If you are unhappy with how we handle your information, please contact us first. You may also complain to the Information Regulator: POPIAComplaints@inforegulator.org.za, 010 023 5200, Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg 2191.
We may update this policy. The latest version is always on this page. Last updated October 2026.