mobivIVe (Pty) Ltd is a private body. This manual is published under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), as amended by the Protection of Personal Information Act 4 of 2013 (POPIA). It sets out the records we hold and how to request access to them.
mobivIVe (Pty) Ltd, registration 2021/454217/07, VAT 4340304361.
Shop 5A, 1st Floor, The Promenade, 87 Victoria Road, Camps Bay 8005.
Email: info@mobivive.co.za. Website: www.mobivive.co.za.
Jan Martin van Zyl, Managing Director and head of the private body. Email: info@mobivive.co.za. All requests under this manual are sent to the Information Officer.
The Information Regulator publishes a guide on how to use PAIA and POPIA, in all official languages. It is available at inforegulator.org.za or from the Regulator: enquiries@inforegulator.org.za, 010 023 5200, Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg 2191.
Information on our website, including our product information and prices, Terms and Conditions, Privacy Policy and Cookie Policy.
We keep records as required by, among others, the Companies Act, Income Tax Act, Value-Added Tax Act, Tax Administration Act, Basic Conditions of Employment Act, Labour Relations Act, Medicines and Related Substances Act, Health Professions Act, National Health Act, Consumer Protection Act, Electronic Communications and Transactions Act and POPIA.
Company: statutory documents, resolutions and registers.
Financial and tax: accounting records, invoices, bank and tax records.
Staff and contractors: employment and contractor records.
Clients: orders, invoices, consultations, prescriptions, medical and consent forms, and communications.
Licensees and suppliers: agreements, orders, invoices and correspondence.
Marketing, website and IT records.
We process personal information of clients, staff, licensees and suppliers to provide our services, meet our legal duties and run our business. It is shared only with the parties described in our Privacy Policy, some of whom store information outside South Africa under protection similar to POPIA, and it is protected by access controls, secure systems and confidentiality agreements.
Complete Form 2 of the PAIA Regulations, available on the Information Regulator’s website, and email it to the Information Officer. Describe the record clearly, say how you want access, and attach proof of identity. If you request on someone else’s behalf, attach proof of your authority.
Fees are charged as prescribed in the PAIA Regulations. There is no request fee when you ask for your own personal information. We will tell you the fee before processing your request, and a deposit may be required.
We will decide within 30 days, which may be extended once by up to 30 days if we tell you why. We may refuse access on the grounds PAIA allows, such as protecting someone else’s privacy, confidential commercial information or legal privilege, and we will give reasons.
You may lodge a complaint with the Information Regulator at PAIAComplaints@inforegulator.org.za, or apply to court, within 180 days of our decision.
This manual is available on our website and from the Information Officer on request. Last updated October 2026.